Lead Technical Success Specialist - CCaaS

Description

The Senior Technical Success Specialist is a senior, customer-facing expert within Sprinklr’s Customer Organization, responsible for maximizing platform value for our most strategic accounts. This role combines deep technical acumen with the ability to audit usage, surface blockers, and drive alignment across customer and internal teams. Success Architects are value translators and solution advisors—articulating what great platform usage looks like, identifying gaps, and holding stakeholders accountable to close them. Focused on either Core (Marketing, Social, Ads, Insights) or Service (Care, Contact Center) domains (), this role is critical to ensuring Sprinklr is adopted at scale, configured for resilience, and delivering measurable business outcomes. 

What You'll Do 

Note: Each Senior Technical Success Specialist specializes in either Core (Marketing, Social, Ads, Insights) or Service (Care, Contact Center)....