Leads Engagement Executive

Join the Winning Brand! Rewarding compensation awaits you! Basic + monthly and quarterly Incentive 5-Days workweek Rotation shift including weekend shift. As the first point of contact for customers seeking assistance with their automotive needs, you'll play a key role in managing appointment scheduling, rescheduling, and addressing various customer inquiries. Your goal is to ensure every customer interaction is handled with care and professionalism, providing top-tier service and ensuring a high level of satisfaction throughout the process. Key Responsibilities: Customer Assistance:
Respond to customer inquiries about automotive products and services via phone, email, and WhatsApp. Information Provision:
Offer accurate information on BYD vehicles and service procedures. Appointment Scheduling:
Assist customers in scheduling service appointments with dealerships or repair centers, ensuring a smooth process. Record Keeping:
Maintain detailed records of customer interactions,...