Learning and Development Manager - Pre-opening Regent Kuala Lumpur

**Key Responsibilities**

**1. Learning Strategy & Culture**

+ - Develop and execute the hotel’s L&D strategy aligned with Regent’s ultra-luxury positioning and IHG frameworks

+ - Foster a continuous learning culture focused on service excellence, leadership, and personal growth

+ - Position learning as a key enabler of guest experience and brand differentiation

**2. Service Excellence & Brand Training**

+ - Design and deliver training programs that embed Regent’s service philosophy (anticipatory, intuitive, discreet luxury)

+ - Lead onboarding and brand immersion programs for all new colleagues

+ - Ensure consistent understanding and execution of luxury service standards across departments

+ - Conduct regular service audits and refresh training interventions

**3. Leadership Development**

+ - Identify and develop high-potential talent within the hotel

+ - Design leadership develop...