Learning and Development Officer

Position Summary

Responsible for translating internal and external customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a contact center environment. The L&D Officer will utilize instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate instructional materials and performance improvement programs that are aligned to business needs.

Owns all of assigned instructional materials to ensure that instructional quality is built into final project deliverables. Design and develop high-impact learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, and blended instruction for a variety of targeted audiences.

Responsibilities

• Adhere to the standard ADDIE methodology, while leveraging best practices in adult learning theories, for instructional design
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