Opportunity Description
Role Responsibilities
- Tracking KPIs from the Customer Experience operation and ensure everything is working to our expected (very high) standards.
- Engaging with all analysts, internal and external, and make everyone's life easier every day.
- Generating insights, review and continually improve processes and tools that directly impact the experience of our users.
- Creating, develop and test experiences in order to pursuit excellence.
- Interacting with other areas and teams, seeking to anticipate possible points of friction and know how to position themselves for the good of the team and our users; Validate all reports from BPO (Efficiency).
- Currently pursuing a degree in Psychology, Business, Administration, Marketing,
- Currently design or content development driven fields. (Marketing, Design, Etc).
- Excellent Excel knowledge and management.
- Intermediate Eng...
Ready to Apply?
Submit your application for Learning & Development Intern at DiDi Global
Apply for this Position