Opportunity Description
The Role
As an Office Administrator in our Client Service Team (CST) you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience of KP Law.
Role Responsibilities
- Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries.
- Providing updates to clients on the status of the case in a timely and accurate manner.
- Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve.
- Updating and maintaining client information, including notes from calls and other points of communication, in the relevant systems.
- Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction.
- Participating in team meetings and contribut...