Level 2 - It Support Technician

Job Title: Level 2 / Level 3 IT Support TechnicianEngagement: Fully remoteSalary: $1,500 to $2,000 USD per month depending on level and experienceLanguage Requirement: Must have English C1+ or NativeEquipment: Must have your own laptop, office setting+ high-speed internet, Must have 2 monitorsPosition OverviewWe are seeking a highly capable Level 2 / Level 3 IT Support Technician to provide advanced technical support across hardware, software, network connectivity, and end-user systems.This role is ideal for a hands‐on IT professional with strong troubleshooting skills, solid experience supporting Windows and Mac environments, and the ability to resolve complex technical issues efficiently.The ideal candidate is proactive, detail-oriented, customer-focused, and comfortable working both independently and collaboratively in a fast‐paced support environment.Key ResponsibilitiesDiagnose and resolve complex technical issues related to hardware, software, operating systems, and network co...