Library & Customer Assistant – WMF2959ee

Key responsibilities

• Frontline Customer Service: act as the first point of contact for all visitors, providing a welcoming and inclusive environment.
• Promoting Reading & Literacy: actively champion the joy of reading. You will help customers discover new authors, and support literacy initiatives across the service.
• Information and IT Support: deal effectively with all customer enquiries—face‑to‑face, over the phone, and digitally including support with IT and digital services.
• Operational Duties: carry out essential general library duties, support building security, and perform basic health & safety tasks.
• Events and Activities: actively support and participate in a wide range of events and activities for all ages, from story times to digital workshops.
• Flexible Teamwork: work collaboratively as part of a dedicated team.
• Be able to travel – main work...