Library Customer Services Manager

Full-time, 1 year fixed term (maternity cover)

The Royal Society of Medicine (RSM) is a UK charity and membership organisation dedicated to advancing health. Through learning and collaboration, we empower a global community of healthcare professionals to enhance their practice and improve patient outcomes, while promoting a broader understanding of health through public engagement.

Job Purpose

Responsible for the day to day co‑ordination and delivery of all front‑line (face to face and virtual) enquiry services to members and visitors to the library.

Oversee, co‑ordinate and promote document delivery and inter library loan services, liaising with external clients and partners to maintain service standards and ensure customer satisfaction.

Liaise with colleagues with responsibility for facilities, membership and marketing, to ensure the delivery of a pro‑active, high quality customer services in all library service areas.

Respon...