Life and Identity Services Officer

About Us

The Regulatory and Identity Services Taituarā branch shapes and delivers systems and services that touch almost every New Zealander. Through trusted services such as Passports, Citizenship, and Births, Deaths and Marriages, our diverse team works across Aotearoa and internationally at the intersection of innovation and integrity, protecting identity, supporting belonging, and making a real difference to people's lives.

The role

As a Life and Identity Services Officer (LISO), you play a vital role in enabling people to access trusted identity and life event services, including Passports, Citizenship, and Births, Deaths and Marriages.

You will engage with customers through a range of channels, including the Contact Centre, frontline services, and assessment-based interactions, providing clear advice, carefully assessing applications, and making sound decisions within legislative and policy frameworks.

Working as part of a collaborativ...