Lifestyle Concierge (Mandarin Speaking)

About the role
Responsible for managing and fulfilling customer requests for standard as well as very high profile Aspire Lifestyles Clients via phone, email, and/or chat. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. This individual serve to uphold the highest levels of customer service and quality.
Key responsibilities
Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
Strives to leave the customer with a positive customer experience after every contact
Provides accurate and tim...