Live-in Assistant Manager (TSH164)

Overview

Accommodation can be offered on an adjusted rent. This full‑time Assistant Manager role oversees hotel operations, leads teams, and enhances guest experience.

Responsibilities

• Customer Service
  • First point of contact and visible presence, delivering high‑quality service to guests at all times.
  • Ensure hotel staff meet the highest service levels, build relationships with guests, champion their experience, listen to feedback, and manage expectations.
  • Handle issues efficiently and professionally, balancing financial constraints.
  • Respond promptly to complaints, fully recording details and actions taken.
  • Provide support for ad‑hoc guest issues as they arise.
• People Management
  • Recruit, manage, and train staff in line with Payman Club HR policies.
  • Supervise day‑to‑day hotel operations to ensure smooth running.
  • Monitor and evaluate...