Loan Tele-Collection Officer Malaysia

As a Loan Tele-Collection Officer, you will play a crucial role in managing overdue bills and facilitating the collection of payments. Your responsibilities include contacting clients to discuss their debts, negotiating payment terms, and advising on various repayment options. If an agreement cannot be reached, you will take necessary actions to collect outstanding debts.

Key Responsibilities :

• Make Calls to Clients : Contact clients via phone (home, work, or mobile) to discuss their overdue payments and negotiate repayment plans.
• Negotiate Payment Schedules : Work with customers to establish payment schedules that align with their financial situation while ensuring debt recovery.
• Advise Customers : Provide information on various payment options and, if necessary, inform customers about potential further actions for debt collection.
• Maintain Customer Files : Update and manage customer files, recording all contact details an...