Loans Collections Specialist

We are hiring a Loans Collections Specialist to join a growing Fintech business based in London.

This is a hands‑on role within the financial operations team, focused on proactive debt recovery across commercial and non‑commercial loan portfolios. You will manage the full collections cycle, from early arrears calls and payment plan negotiations through to instructing solicitors and supporting loan restructures and forbearance cases.

What the role involves

• Managing arrears by phone and email, negotiating payment plans and revised terms
• Preparing statements of account, proof of debt forms and solicitor files
• Instructing English, Scottish and Northern Irish solicitors for letters before action
• Using Experian, TransUnion, Creditsafe, Land Registry and Zoopla to assess net worth and trace assets
• Supporting loan restructures and forbearance cases, including gathering documents and making sure all paperwork is corre...