Lodge management couple

Overview

An exceptional opportunity exists for an experienced and passionate Lodge Manager / Field Guide Couple to join a luxury safari lodge situated within a premier Big Five wilderness area. This role is ideally suited to a couple seeking a lifestyle position where hospitality excellence and immersive wildlife experiences combine to create unforgettable guest journeys.

Position 1: Lodge Manager Key Responsibilities Ensure delivery of exceptional guest service throughout the guest journey and personally engage with guests to maintain high satisfaction. Handle guest feedback and resolve any concerns professionally and efficiently; coordinate special guest requests and experiences. Oversee the daily operation of the lodge and all departments, maintaining and implementing operational standards, policies and procedures. Ensure compliance with health, safety and company standards; monitor maintenance requirements and coordinate repairs as necessary. Lead, motivate and develop lod...