Loyalty Call Center Lead

Job Overview

Petron Malaysia is an emerging and rapidly evolving Asian oil company. It is part of Petron Corporation, the leading oil company in the Philippines. Our integrated refining, distribution, and retailing of world-class petroleum products help meet the country’s growing energy needs and contributes to a more progressive nation. We are dedicated and passionate about our vision – to be the leading provider of total customer solutions in the oil sector and its allied businesses.

Job Responsibilities

• Represent the company at the outsourced contact center and act as the primary liaison between the organization and the vendor.
• Ensure vendor compliance with contractual obligations, operational procedures and agreed service levels.
• Monitor operational risks and escalate service disruptions or non-compliance issues.
• Validate accuracy and transparency of performance reporting provided by the vendor.
• Identif...