Loyalty Content Specialist

Loyalty Content Specialist | $120,000 base + super

The Company
A well-established Australian organisation in a regulated, purpose-driven sector is looking for a Loyalty Content Specialist to own the content experience for its customer loyalty program. Based in Sydney with a hybrid working arrangement (just 1-2 days per week in the office), this is a hands-on writing and editing role for someone who loves crafting audience-focused content that genuinely drives engagement — not just words on a page.

The role
Sitting within a dedicated squad, you’ll create and manage compelling content across app, web, email, social and retail channels for the organisation’s loyalty program. You’ll move between long-form storytelling and tight, frictionless in-app UX copy — and you’ll own content end to end, from brief through to publishing and optimisation.

What you’ll do:

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