Loyalty Retention Specialist / Spécialiste, Fidélisation des clients

Loyalty Retention Specialist

As a Loyalty Retention Specialist, you will support client retention by working with the client and internal ADP departments to facilitate continued positive client experiences. You will thrive in a fast, metrics‑driven environment, building rapport, establishing trust, and shining with professionalism.

ADP is a global leader in human‑resources technology, offering AI‑enhanced payroll, tax, HR, benefits, and more. We value equity, inclusion, and belonging and serve over 1 million clients in 140 countries with 62,000 associates worldwide.

Responsibilities

• Manage the resolution process for any business at risk by working with clients to maximize retention and minimize loss dollars.
• Determine the components of the save process and involve necessary resources across ADP business units.
• Engage and partner with appropriate departments for issue resolution and follow‑up.
• Coordinate and monitor t...