Opportunity Description
What the role is
PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)
What you will be working onWe are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.
Key Responsibilities- Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence).
- Manage service requests and online applications efficiently while ensuring high service standards.
- Prepare regular performance reports and conduct audits when required.
- Maintain smooth workflow and service excellence at various service touchpoints.
- Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery.
- Monitor and follow up on customer in...
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