Machine Learning Engineer (CCR&VOC) Tech Lead, TikTok E-commerce Governance

About the team

The team use the most advanced AI technology to combat various risks/violations in TikTok's e-commerce platform, maintain platform security, build a good e-commerce ecosystem, and empower business teams to improve work efficiency. We pursue the ultimate risk detection capability. The fairness and sustainability of the e-commerce ecosystem, high-quality content and merchandise are areas where we are constantly striving for improvement. CCR (Consumer Complaint Rate) & VOC (Voice of Customer) serves as key tasks to measure the consumer satisfaction rates and identify the new trending issues that the ecosystem has, which helps to build a better e-commerce ecosystem. 1. Lead the CCR & VOC algorithm team, setting the technical development direction and OKR targets.
2. Optimize algorithms in the CCR domain and explore technical solutions based on LLMs to improve accuracy and business applicability.
3. Optimize algorithms in the VOC domain to explore LLMs and enhanc...