Major Incident Manager

Job Description
ITIL industry-based Incident Management, encompassing formal triage, communications, call leadership and impact assessments of real-time production impacting incidents. The position entails supporting ~2,500 applications that are leveraged by customers and/or associates and agents within the bank’s core line of businesses, including Consumer and Wealth Management.

The APSRE Incident Manager’s primary responsibility is driving effective triage leadership for all CBWT related technology and operations incidents. This position requires holding business partners, subject matter experts and technical partners accountable during restoral activities, ensuring proper escalation occurs, timely and accurate business communications are created and documentation of the incident is accurate The APSRE Incident Management team is responsible for handling real-time technical (application/infrastructure) triage and restoration of issues impacting critical business services t...