Manage Incident Advisor (Guadalajara)

Summary

Responsible for supporting the operational stability, integration, and strategic development of IAM solutions. Manage incident resolution, lead architecture and roadmap planning, and collaborate across internal and external teams to ensure secure and seamless identity services. Key responsibilities include ticket triage, system health monitoring, documentation, and the design and implementation of scalable IAM architectures. This position requires strong analytical skills, technical expertise, and the ability to drive continuous improvement in identity management processes.

Essential Functions

• Support CIAM architecture, physical design, and technology strategy.
• Triage and resolve P3/P4 tickets related to ForgeRock CIAM components.
• Support integration and troubleshooting of Social Identity Providers (IDPs).
• Participate in incident management and root cause analysis.
• Attend command center calls and provide re...