Managed Service Delivery Lead

My client is seeking an experienced Service Delivery Lead to oversee the successful delivery of Managed Services across a portfolio of customers. This role provides operational leadership, ensuring consistent service performance, strong SLA adherence, and effective management of major incidents and escalations.

You will act as a key point of escalation for clients, lead regular service reviews, and ensure smooth transition of services from project delivery into BAU. The role also plays a key part in commercial oversight, including support forecasting and month-end financial reporting.

Alongside service ownership, you will lead and develop Managed Service Team Leads, driving performance, capability growth, and a culture of continuous improvement across the function.

Key Responsibilities

• Lead the delivery of Managed Services across all clients, ensuring high-quality service and SLA compliance.
• Act as escalation point for major incid...