Managed Services Engineer L2

Have you been feeling like your skills are not being used in the right way? Are you looking for a new challenge in the IT industry? Well, this is your opportunity!

As a MS Engineer (L2) you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the MS Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity.

Requirements

• Proactively monitors the work queues.
• Perform operational taks to resolve all incidents/requests in a timely manner within t...