Management Trainee

Key Responsibilities:
1. Outlet Operations Learn daily store operations including opening/closing procedures. Assist in floor operations including customer service, cashiering, and order taking. Support kitchen coordination and ensure food hygiene and quality standards are met. Ensure cleanliness and compliance with NEA/SFA requirements. 2. People Management Assist in manpower scheduling, shift planning, and deployment. Motivate, guide, and supervise service and kitchen crew during shifts. Learn and assist in conducting staff onboarding and training. 3. Inventory & Stock Control Learn stock receiving, stocktaking, and storage procedures. Monitor inventory levels and prevent wastage or pilferage. Assist in placing orders and liaising with suppliers. 4. Customer Engagement Handle customer inquiries and feedback professionally. Resolve complaints promptly and escalate major issues when necessary. Ensure a high level of customer satisfaction is maintained at all times. 5. Financial Perf...