Manager 2 Risk Operations Process Excellence

**Overview**

As the Senior Manager of Workforce Management (WFM), you will lead the strategic engine of our Risk Operations organization. You are responsible for leading a team of Workforce Analysts and Consultants to ensure we have the right people in the right place at the right time to protect our customers and the business. You will oversee the end-to-end resource lifecycle—from long-term capacity planning and headcount budgeting to real-time intraday execution—for a high-volume, multi-channel Fintech environment.

**Responsibilities**

+ **Strategic Capacity Leadership:** **Own the long-range (12-month) and short-range forecasting models for Risk Operations, collaborating with senior leaders to provide tactical plans for resource deployment and level-loaded workflows.**
+ **Team Management:** **Lead and mentor a team of Workforce Analysts, ensuring they deliver high-accuracy 90-day, 6-month, and 12-month volume forecasts that drive global staffing...