Manager, Business Analyst – D365 F&O / CRM

Manager, Business Analyst – D365 F&O / CRM

• Lead and manage the Dynamics 365 technical support team, including:

  • Senior Dynamics 365 Technical Support Administrator

  • F&O Developer expanding into CRM/CE development

• Establish clear goals, priorities, service expectations, and accountability across the team.

• Conduct performance management activities (coaching, feedback, development plans).

• Support skills development and capability building—especially as CRM/CE demand increases.

• Contribute to workforce planning (capacity, role clarity, hiring recommendations as needed).

• Own and improve the platform operating model across F&O and CRM/CE:

  • intake and prioritization

  • backlog management

  • change control and release governance

  • documentation and knowledge management

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