Manager, Business Intelligence & Insights (TCF)

Description

Are you ready to lead the charge in transforming data into strategic insights? As a Senior Strategic Insight Leader, you'll drive the development, governance, and delivery of data-driven solutions across key client accounts. Your role will position our organization as a premier partner in the outsourced contact center market, translating complex datasets into impactful strategies while guiding a high-performing team of Insight Analysts. This role demands a blend of hands-on analytics expertise and visionary leadership to foster an insights-led decision-making culture across operations and client engagement teams.

Key Responsibilities

Strategic Insight Leadership

• Articulate the vision and roadmap for analytics and insight delivery in partnership with client stakeholders and internal leaders.
• Define and prioritize initiatives that align with commercial goals, enhance customer experiences, and improve operational effici...