Manager, Business Intelligence, Support Products & Services

Description
Amazon Advertising's Support Products & Services (SP&S) team is building the AI-powered future of advertiser support at massive scale. We're not just answering questions - our AI agents execute multi-step agentic workflows, automate the majority of common customer support use cases, and are featured prominently in the Amazon Advertising console, serving millions of advertisers worldwide.

SP&S is seeking a highly experienced Business Intelligence Manager to lead the design, development, and scaling of advanced analytics, data infrastructure, and decision science capabilities across our large, complex business domain. This role defines the analytics vision, drives cross-organizational data strategy, and delivers scalable BI systems that power critical business decisions at SP&S. As our AI development accelerates, Business Intelligence is becoming core infrastructure - not a supporting function. We are shifting from bespoke, one-off data solutions to building reusa...