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Manager - Claims Delivery

Australian Retirement Trust

Australia, Queensland, Australia Full-time May 31, 2026
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Opportunity Description

About the role

As Manager, Claims Delivery, you’ll play a pivotal leadership role within ART Life Operations, ensuring high‑quality, compliant and timely delivery of group life insurance services for members.

Reporting to the General Manager, you’ll lead team leaders across claims and related insurance operations, balancing strategic direction with operational excellence. Your focus is on making insurance simpler, more accessible and truly member‑centred.

In this role, you’ll:

  • Provide strategic leadership across claims and insurance operations delivery
  • Lead and coach team leaders to drive performance, capability and engagement
  • Champion continuous improvement, innovation and digital transformation
  • Own service performance through KPIs, SLAs and operational governance
  • Ensure compliance with life insurance regulation and industry codes
  • Manage operational risk, incidents, audits and regulatory obligations
  • ...
    Full-time Operations Specialties Managers

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