Manager, Client Care

JOB PURPOSE
The Client Care Manager is responsible for ensuring a seamless customer experience across the NACX platform by managing customer onboarding, support, account management, and customer success activities. The role serves as the primary point of contact for AI compute consumers and providers, ensuring high levels of customer satisfaction, platform adoption, retention, and utilization. The Client Care Manager will work closely with sales, partnerships, operations, and technical teams to deliver exceptional customer service and drive long-term customer success. DUTIES AND RESPONSIBILITIES Customer Onboarding & Enablement
Manage end-to-end onboarding of customers onto the NACX platform.
Guide customers through platform registration, verification, procurement, and service activation processes.
Conduct onboarding sessions, demonstrations, and user training.
Develop customer guides, FAQs, and support materials. Customer Support & Service Management
Serve as the pri...