Manager - Client Relations

What will you be doing?

We're seeking a talented individual to join our Operations team in Liverpool. You will be responsible for leading and motivating the Client Relations Executive team. You will manage and coach the service and performance delivery of this telephony led team, supporting our Bestinvest client base.

As Manager - Client Relations, your responsibilities will include among others:

• Monitor, evaluate and develop performance of the team measured against a distinct and clear set of KPIs
• Deliver service excellence through voice and online communication functions, monitor and report on the regulatory requirements of the team primarily through call listening and file review
• Aid and assist client retention, contributing to the wider client experience strategy
• Drive client advocacy of Bestinvest as a brand
• Identifying training needs and executing individual p...