Opportunity Description
Role Overview:
This role will be responsible for driving customer retention, repeat purchases, engagement, loyalty, and LTV through
personalized CRM campaigns across multiple channels.
The ideal candidate should have strong experience in retention marketing, customer segmentation, automation journeys,
campaign analytics, and consumer behavior understanding within a D2C/e-commerce environment.
Role & Responsibilities:
Strategy & Process Improvement:
Develop and implement a comprehensive
customer experience strategy
to reduce friction points, increase satisfaction, and drive
customer loyalty.
Manage the complete customer retention funnel including user segmentation, lifecycle journeys, push notifications, WhatsApp/SMS/email campaigns, automation workflows, churn reduction, reactivation campaigns, and loyalty/engagement strategies- ensuring a consistent brand voice and experience.
Operations & Logistics Coordination:
Coordinate clos...
This role will be responsible for driving customer retention, repeat purchases, engagement, loyalty, and LTV through
personalized CRM campaigns across multiple channels.
The ideal candidate should have strong experience in retention marketing, customer segmentation, automation journeys,
campaign analytics, and consumer behavior understanding within a D2C/e-commerce environment.
Role & Responsibilities:
Strategy & Process Improvement:
Develop and implement a comprehensive
customer experience strategy
to reduce friction points, increase satisfaction, and drive
customer loyalty.
Manage the complete customer retention funnel including user segmentation, lifecycle journeys, push notifications, WhatsApp/SMS/email campaigns, automation workflows, churn reduction, reactivation campaigns, and loyalty/engagement strategies- ensuring a consistent brand voice and experience.
Operations & Logistics Coordination:
Coordinate clos...