Manager Customer Care ES & CI

One clear purpose – to deliver a smoke-free future.

Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future. With huge change comes huge opportunity. Wherever you join us, you’ll enjoy the freedom to deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Purpose of the role
As a Manager Customer Care, you will own and lead Consumer Care B2C inbound and outbound channels, ensuring a best-in-class consumer experience while delivering key business and financial results.

You will play a critical role in driving consumer retention, managing new prospects, and transforming consumer feedback into actionable insights that shape business decisions.

Key responsibilities

You will:

• Lead a large-scale third...