Manager, Customer Experience & Growth

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

**Position Summary**

The Manager, Customer Experience & Growth, plays a critical role in strengthening, stabilizing, and expanding customer relationships across assigned school districts. This role operates at the intersection of Operations and Business Development, partnering closely with field leadership to enhance service delivery, improve customer satisfaction, and drive retention and growth.

This individual will assess the current customer experience, identify service gaps, and implement practical...