Manager – Customer Order & Creation Management

Role Title:

Manager – Customer Order & Creation Management
Function:

COCM

Role Summary:

The Manager – COCM leads the overall customer order creation function, ensuring governance, quality, and operational efficiency across all enterprise customer orders. This role oversees multiple teams, drives strategic improvements, and ensures seamless alignment between Sales, Quote Owners, Delivery, and Billing to achieve exceptional customer experience and operational readiness.

Key Responsibilities
✅ Leadership & Strategic Oversight
Manage end‑to‑end Customer Order Creation function with multiple team leaders and operational units
Define KPIs, SLAs, and governance controls for order management
Build a culture of accountability, quality, and continuous improvement
✅ Commercial Governance & Risk Management
Oversee adherence to internal commercial guidelines, contract validation protocols, and approval structures
Review high‑value...