Manager, Customer Regulatory Support

The Manager, Customer Regulatory Support is responsible for the performance of associates in a customer facing Regulatory team in regards to set department metrics and KPIs for responses within the customer interaction management system (SFDC) for Regulatory Support related cases. This position reports to the Department Director and is part of the Customer Regulatory Support team within QARA located in Ilfracombe, UK and will be an on-site role.

What You Will Do

• Lead customer facing direct reports to meet established metrics and provide customer facing regulatory support documentation according to set metrics, ensuring customer satisfaction and protection of Cytiva Intellectual property.
• Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards.
• Lead and set the direction for the team and direct reports, including optimization of process to improve efficiency and customer ...