Manager, Customer Relations Service | Lucena

Responsible for managing the Customer Relations Service personnel and security guards of The SM Store. Will also be responsible for developing strategies, implementation of company protocols and/or regulations related to security.

Responsibilities:

• Respond to all kinds of incident except for sales-related issues
• Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions
• Lead the execution of the emergency management program and collaborate closely with the Office of the Branch Management, Managers and external counterparts
• Direct the proper and effective utilization of CCTV and alarm systems in the branch and immediately act on reports about its defects or non-functionality
• Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events
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