Manager Customer Service Quality (Silao, MX plant)

Manager Customer Service Quality (Silao, MX plant)

In this challenging position you will be responsible for the leadership and coordination of customer service staff.

RESPONSIBILITIES

• Ensuring customer support for quality from the beginning of series production up to the end of the spare parts obligation of a product.
• Customer support and satisfaction; expertise on Ford, BMW and other brands is a plus.
• Management of customer portals in the presence of the respective customer.
• Cost site monitoring and control.
• Plan and implement defined IMS goals for your own business processes.
• Define actions for deviations in the plan while respecting IMS specifications.
• Customer care according to the assigned product and/or assigned to the customer as described in the PQCC worker's job description.
• Meet the targets for costs, deadlines and quality for the customer service group.
• Tra...