Manager Customer Success - First Advantage (Bangalore/Mumbai)

About the role: As the Manager Customer Success, you will be responsible for supervising a team of Client Success Associates (CSA) to ensure timely and accurate completion of all work activities.

The CSS will be responsible for the day-to-day management of a team of Client Success personnel within an assigned Industry Vertical dealing with inquiries and assisting the Client Success Partner (formerly Account Management) team.

The CSS will be organized with strong leadership capabilities to supervise, guide and motivate team members to work together and ensure they are delivering excellent customer service to their clients.

Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and onboarding experience for employers worldwide, and we'd be honored if you'd join us.

This Is What You’ll Do: Supervise a work team of Client Success Associates to achieve company and account revenue retention and...