Manager, Customer Success

The Manager, Customer Success is responsible for leading and developing a team of Customer Success Managers (CSMs) to deliver consistent customer outcomes, drive adoption of products and services, and achieve retention and renewal objectives. This role provides people leadership, operational discipline, and performance management while ensuring standard work and systems are executed consistently across the team.

The role operates as a player coach, balancing direct leadership of team performance with participation in complex customer situations as needed. The Manager partners cross functionally to improve end to end customer experience and drive scalable, repeatable Customer Success practices.

**Key Responsibilities:**

People Leadership & Talent Development

+ Lead, coach, and develop a team of Customer Success Managers to achieve customer satisfaction, retention and renewal goals
+ Guide onboarding within accordance of the set onboarding and enabl...