Manager, Digital Innovation - Remote

We are seeking an experienced Manager, Digital Customer Success to lead our digital customer success team focused on optimizing the scaled customer experience. In this role, you will be responsible for developing, implementing, and optimizing strategies to ensure the continued success and retention of our customers through scalable digital channels. You will lead a team of scaled CSMs, empowering them to proactively engage customers, drive product adoption, and enhance their overall experience with our platform.

Strategy & Program Development:


Develop and execute quarterly strategies and 6‑9 month roadmaps for digital customer success programs that drive product adoption, engagement, and retention for a large, scaled customer base

Create scalable playbooks, automated workflows, and self‑service resources tailored to customer segments, and influence departmental strategy through data‑driven insights presented to senior leadership

Customer Engagement & ...