Manager, Document Operations

*This is a hybrid position at our corporate office in Coppell, TX

Job Summary

Document Operations Manager leads document handling, from mail/digital intake to secure storage and distribution, focusing on efficiency, compliance, and tech systems (scanners, software) while managing staff, budgets, and vendor relations to ensure smooth workflows, data accuracy, and accessibility for all users, bridging physical and digital document lifecycles.Responsibilities

Workflow & Processing: Oversee daily tasks like scanning, indexing, printing, and mailroom operations, ensuring timely and accurate completion.

System Management: Maintain uptime and performance of document management systems (DMS), printers, scanners, and related software.

Team Leadership: Hire, train, and manage document control staff, setting performance goals and monitoring KPIs.

Strategy & Policy: Develop and implement document control procedures, standards, and tools f...