Manager: il client servicing call centre (insurance)

Our client in the Insurance industry is seeking a Manager: IL Client Servicing Call Centre to join their team. A rewarding and challenging career opportunity for an individual with proven supervisory and problem solving skills exists in the Call Centre Department and we are inviting applicants from suitably qualified persons to apply.

Should you meet the above requirements, please email your CV to - Copy of ID, qualifications and latest payslip

Duties Manage client services call centre Implement standard operating procedures for the call center Manage call center performance according to best practice standards relating to metrics including dropped call rates, average waiting times, average call lengths etc. Ensure that proper quality control is exercised on all client calls Ensure that call recordings are properly archived for later retrieval. Manage and review all amendments made to policies by call center staff Manage demutualization confirmation and pay-out proc...