Manager, IT Client Experience

Manager, Client Experience – any of our offices

This role is not about fixing computers; it is about fixing the experience. The IT professionals at Miller Thomson already possess strong technical capabilities, and we are seeking someone who will transform how our firm’s attorneys, paralegals, and business services members feel every single time they reach out to IT for support.

The ideal candidate radiates warmth, empathy, and genuine enthusiasm for helping people. You will set the tone for the entire team, coaching, modelling, and championing a standard of client service that makes every interaction with IT feel positive, respectful, and memorable. If you believe that how you make someone feel is just as important as solving their problem, this role was written for you.

Key Responsibilities

• Champion a client‑first philosophy across every touchpoint, from the first “hello” on a call to the final follow‑up confirming a resolved issue...