Manager Learning & Development

Job Description:

Key Responsibilities

• Conduct structured training needs analysis across business, operations, risk, compliance, credit, digital banking, branch banking, and support functions.
• Work closely with department heads, regional managers, and branch managers to identify capability gaps and prioritize training interventions.
• Translate business challenges such as low portfolio quality, weak sales productivity, service complaints, compliance gaps, and employee performance issues into learning solutions.
• Design and develop learning programs, modules, facilitator guides, participant manuals, assessments, case studies, simulations, role plays, and digital learning content.
• Ensure training content is relevant to microfinance banking, regulatory requirements, branch operations, credit assessment, customer service, recovery, digital channels, and financial inclusion.
• Deliver classroom, virtual, blended, an...