Manager of Client Operations

About HPI

At HPI, we are a forward-thinking, national third-party administrator (TPA) specializing in self-funded health plan solutions. With over 44 years of industry expertise, our entrepreneurial spirit, flexible approach, and personalized service have empowered us to serve clients of all sizes across diverse industries. We deliver innovative strategies that maximize the value of every healthcare dollar.

Summary

The Manager, Client Operations is responsible for overseeing day-to-day client management activities and supporting the delivery of high-quality service to HPI clients. This role provides direct supervision to Senior Account Manager and Account Coordinator staff, ensuring consistent service execution, client satisfaction, and operational efficiency. The Manager partners with internal teams to support client retention, address service needs, and contribute to continuous improvement initiatives.

Duties and Responsibilities

Team L...