Manager of Commercial Card Account Management

**Hybrid role that can sit anywhere in the M&T Bank footprint.**

**Overview:**

Manage assigned department by overseeing a staff of employees including supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures.

**Primary Responsibilities:**

+ **Portfolio Growth, Retention & Client Engagement**
+ Manage the team of Account Managers (Traditional and Inside) to retain and grow overall managed portfolio volume year over year. Own the process, execution and results.
+ Meet or exceed the annual Volume Growth goal of 6.6%.
+ Increase usage of rebate automation/portfolio management tool for portfolio reviews, supplier analytics, and rebate management.
+ Actively monitor declining spend and attrition risks; escalate and communicate risks early.
+ Partner with Relationship Managers, Group Managers, CCCs, TMCs, and...