Manager of Customer Success

We are seeking a strategic and hands-on Manager of Customer Success to lead and scale

our Customer Success team within a fast-growing SaaS organization. This leader will drive

retention, expansion, customer satisfaction, and operational excellence while building a

high-performing, metrics-driven team.

The ideal candidate is both a player and a coach — comfortable building process, managing

KPIs, developing talent, and stepping in with customers when needed.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and develop a team of Customer Success Managers (CSMs)
• Establish clear performance expectations aligned to retention and growth goals
• Conduct regular 1:1s, coaching sessions, and performance reviews
• Drive a high-accountability, customer-first culture

Customer Li...