Manager, Onboard Marketing & Experience Strategy

The Manager, Onboard Marketing and Guest Experience Strategy, is responsible for developing and executing onboard marketing strategies that improve brand perception and Net Promoter Score, drive revenue, and support shipboard operations, as well as the overall guest flow. The Manager will collaborate cross-functionally (with shipboard teams, hotel operations, concessionaire partners, marketing, product development, onboard revenue, and more) to implement new onboard marketing initiatives, maintain brand standards, and optimize the onboard channel. The Manager will also oversee the creative and branding of all onboard marketing to ensure consistency across the fleet.

Job Purpose

The purpose of this position is to lead the onboard marketing and guest experience strategies for all onboard experiences, promotions, and activities, ensuring consistency, clarity, and effectiveness. The Manager will ensure all collateral (digital and physical) onb...